SERVICE 03

Designing change so that it arrives in daily work.

A change is not complete when it has been decided. I support changes that don’t just get approved — they take effect in daily work.

Typical challenges

• Change stays on paper.
• People do not feel involved.
• Resistance is recognised too late.
• Leaders are not on board.
• Communication runs one-way.
• Change is not sustainable.

Services

• Develop change approaches.
• Identify and involve relevant stakeholders.
• Communication planning.
• Involve and strengthen leaders.
• Strengthen feedback culture.
• Accompany transformation.

The decisive questions

• Who is affected by the change — and who gets heard?
• Which arguments are emotional, which are rational?
• What is annoying in daily work — regardless of the project?
• Who carries the change when the support ends?
• How do we recognise that it has arrived in daily work?

Approach